Event information

The Financial Conduct Authority (FCA)'s Consumer Duty represents a significant shift in regulatory expectations, emphasising the provision of good value.

As firms transition from implementation to embedding these heightened standards, this session offers a critical analysis of compliance progress, challenges, and the ongoing responsibilities that firms must navigate.

With keynotes from the FCA, expert-led presentations, and an insightful panel discussion, we’ll explore how to approach fair value assessments, optimize consumer communications, and tackle the complexities of closed-book reviews. Discover best practices for setting outcomes, monitoring, and governance as Consumer Duty becomes integral to business operations.

Resources

• Watch the recording
• Download the slides

FCA resources

• Update on progress
• Cash savings market review
• Good and poor practice update

ICAEW's revised Continuing Professional Development (CPD) Regulations bring in new CPD requirements. This includes a minimum number of hours and an ethics requirement. Watching this webinar could contribute up to 1 hour and 30 minutes of verifiable CPD, providing you can demonstrate that the content is relevant to your role.

First broadcast 19 September 2024